Privacy Policy v1.0.0

Policy Overview

Airwave Technologies, headquartered in Blantyre Malawi, is dedicated to preserving and protecting the privacy of our users. This Privacy Policy is designed to articulate our commitment to transparency and the responsible handling of the information we collect. By using our websites, products, and services, you agree to the terms of this policy.

At the core of our philosophy is the belief that your privacy is paramount. We strive to provide you with clear and concise information on how your data is collected, used, and secured. We encourage you to read this Privacy Policy thoroughly to understand our practices and make informed decisions about your interaction with our services.

This Privacy Policy applies to all individuals who engage with Airwave Technologies’ digital platforms, including but not limited to websites, applications, and other online services. Whether you are a customer, visitor, or user of our services, this policy is intended to provide you with a comprehensive understanding of how we handle your data. It is our commitment to adhere to applicable data protection laws and regulations, ensuring that your privacy rights are respected and upheld.

Please note that this policy may be supplemented by additional terms or notices provided to you at the time of data collection or service usage. By continuing to use our services, you acknowledge your acceptance of this Privacy Policy and any subsequent modifications made in accordance with the terms outlined herein.

Airwave Technologies recognizes the significance of your privacy and is devoted to maintaining the confidentiality, integrity, and security of the information entrusted to us. We believe in fostering a relationship of trust with our users by being transparent about our data practices and upholding the highest standards of data protection.

As we continue to evolve and expand our services, we remain dedicated to adapting our privacy practices to align with the dynamic nature of technology and the regulatory landscape. We encourage you to regularly check this policy for updates to stay informed about how we handle your information.

Your privacy matters to us, and we appreciate the trust you place in Airwave Technologies by choosing to use our services. If you have any questions or concerns about this Privacy Policy or our data practices, please don’t hesitate to reach out to us using the contact information provided at the end of this document.

Information We Collect

To provide you with exceptional web hosting services, we gather specific categories of personal information. These include:

Contact Information: We collect your name, email address, phone number, and physical address to effectively communicate with you regarding your account, service updates, and billing inquiries.

Account Information: To manage your web hosting account, we collect your username, password, and billing information, ensuring secure access and payment processing.

Usage Data: We track your website usage patterns, including the amount of data transferred, applications utilized, and server resource consumption. This data helps us optimize our services and identify areas for improvement.

Technical Data: We gather information about your device, operating system, and browser to ensure compatibility with our web hosting platform and identify potential technical issues.

How We Use Your Information

We responsibly utilize your personal information for the following purposes:

Providing and Managing Your Web Hosting Services: We rely on your information to provision your account, manage DNS records, provide technical support, and address any concerns you may have.

Communicating with You: We send you emails about your account, billing, service updates, and product announcements to keep you informed and engaged.

Improving Our Services: We analyze usage data to identify trends, assess performance, and enhance our web hosting offerings, ensuring your satisfaction.

Enforcing Terms of Service: We may use your information to investigate violations of our terms of service, protect our rights and property, and safeguard the integrity of our services.

Disclosure of Your Information

We may share your personal information with third parties in specific circumstances:

Service Providers: We collaborate with trusted third-party service providers, such as web hosting providers, payment processors, and email marketing platforms, to deliver our services effectively. These parties are contractually obligated to protect your information.

Legal Compliance: We may disclose your information in response to legal requests, such as subpoenas or court orders, to comply with applicable laws and regulations.

Protecting Our Rights: If necessary to protect our rights, property, or safety, or to protect the rights, property, or safety of others, we may disclose your information to relevant authorities or individuals.

Data Security

Your privacy is our utmost priority. We employ robust security measures to safeguard your personal information from unauthorized access, use, disclosure, alteration, or destruction:

Physical Security: Your data is stored on secure servers housed in a physically secure facility, minimizing physical access risks.

Technical Security: We implement industry-standard security measures, including firewalls, encryption protocols, and intrusion detection systems, to protect your information from cyberattacks.

Access Controls: Only authorized personnel, including employees and contractors who need access to perform their job duties, have access to your personal information.

Access to Private Web Contents and Emails

Airwave Technologies respects your privacy and does not intentionally access or review the private contents of your web pages or emails. We only access private web content or emails when it is necessary to:

Resolve technical issues: If we encounter a technical problem with your website or email account, we may need to access your private content to diagnose the issue and provide a solution.

Comply with legal requests: If we receive a valid legal request, such as a subpoena or court order, we may be required to access your private content.

Protect our rights: If we believe that your private content is being used for illegal or malicious purposes, we may access it to investigate and take appropriate action.

Even when we access your private content, we do so only to the extent necessary to address the specific issue at hand. We do not retain your private content beyond the time it is needed for the intended purpose.

We also take steps to minimize the risk of unauthorized access to your private content. We use industry-standard security measures, such as firewalls and encryption, to protect our servers and systems. We also restrict access to private content to authorized personnel who need it to perform their job duties.

We understand that you entrust us with your private web content and emails, and we are committed to protecting your privacy. If you have any concerns about our access to your private content, please contact us at webhosting.airtechsmw.com

Your Choices

We respect your right to control your personal information. You have the following options:

Access and Correction: You have the right to access and correct your personal information at any time. Please contact us at [email protected] to request access or make changes.

Opt-out: You can unsubscribe from our marketing communications by clicking on the “unsubscribe” link in any marketing email you receive from us.

Deletion: You can request the deletion of your personal information under certain circumstances, such as when your account is no longer active. Please contact us at webhosting@airtechsmw.com to initiate a deletion request.

Children’s Privacy

We understand the importance of protecting children’s privacy. We do not knowingly collect or store personal information from children under the age of 18. If you believe we have inadvertently collected personal information from a child under 18, please contact us immediately at webhosting@airtechsmw.com and we will take appropriate action to remove the information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. We will notify you of any material changes by email or by posting an updated version on our website. Please review this Privacy Policy regularly to stay informed about our data protection practices.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please do not hesitate to contact us:

AIRWAVE TECHNOLOGIES

Email: info@airtechsmw.com